Privacy policy

Last updated: 30 September 2026

Lim Soon Poh Trading ("we", "us", "our") operates this online store at fivegrains.com.sg. This Privacy Policy explains how we collect, use, disclose and protect your personal data in accordance with the Personal Data Protection Act 2012 of Singapore (PDPA).

Personal data we collect

  • Contact details: name, email address, phone number, delivery and billing address.
  • Order details: items purchased, order history, invoice and payment reference (for example the bank transfer or PayNow reference).
  • Account details, if you create a customer account.
  • Enquiries and feedback you send us through our contact form, email or WhatsApp.
  • Technical data: IP address, browser and device type, pages visited, collected through cookies and similar technologies.

How we use your personal data

  • To process and deliver your orders, verify your identity and handle payments and refunds.
  • To respond to your enquiries, complaints and feedback.
  • To operate and improve our website and services, including web analytics and market research.
  • To send you marketing messages about our products and promotions, only where you have given consent.
  • To comply with legal and regulatory obligations.

Cookies

Our website uses cookies to keep your cart, remember your preferences and understand how the site is used. You can control cookies in your browser settings. Some features may not work properly if you disable them.

Sharing your personal data

We do not sell your personal data. We share it only with service providers who help us run our business, such as Shopify (our online store platform), payment and banking providers, delivery partners and analytics providers. They may use your data only for the services they provide to us. We may also disclose data where required by law.

Transfers outside Singapore

Our platform providers may store or process data on servers outside Singapore. Where this happens, we take reasonable steps to ensure your data receives a standard of protection comparable to the PDPA.

Protecting and keeping your data

We take reasonable security measures to protect your personal data from unauthorised access, use or disclosure. We keep personal data only as long as needed for the purposes above or as required by law, and then delete or anonymise it.

Your rights

You may ask to access or correct the personal data we hold about you, or withdraw your consent to its collection, use or disclosure (including marketing messages) at any time. Please contact us using the details below. Withdrawing consent may affect our ability to provide some services. We will respond within a reasonable time.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page with its updated date.

Contact our Data Protection Officer

Lim Soon Poh Trading
20 Bukit Batok Crescent #03-17/18/19, Enterprise Centre Warehouse, Singapore 658080
Tel: (65) 6561 5951
Email: sales@fivegrains.com.sg