Terms of service

Last updated: 30 September 2026

1. Acceptance of these terms

By using the Lim Soon Poh Trading online store (fivegrains.com.sg, the "Website") or placing an order, you agree to these Terms of Service, including the collection and use of your personal data as set out in our Privacy Policy. If you do not agree, please do not use the Website. We may update these terms at any time, and continued use of the Website means you accept the changes. Please review them from time to time.

2. Personal data

We collect and use your personal data in accordance with the Personal Data Protection Act 2012 and our Privacy Policy, for purposes such as providing and improving our services, processing transactions, responding to enquiries, and, with your consent, sending marketing messages.

3. Intellectual property

All content on the Website, including text, data, images, software and media, is owned by Lim Soon Poh Trading or its partners and is protected by intellectual property rights. You may not copy, modify or distribute this content for commercial use without our prior written consent.

4. Products, prices and availability

We aim to keep product details, prices, descriptions and images accurate. Errors may occur, and packaging, weight or appearance may differ from what is shown. Prices are in Singapore dollars, inclusive of prevailing GST, and may change without notice. If a price differs at checkout, we may adjust the final bill. All orders are subject to stock availability, and if an item is unavailable we may process only the available items and refund the rest.

5. Orders and payment

Before submitting an order, please check the items, prices and fees. By placing an order you agree to the total shown at checkout. Payment is by bank transfer or PayNow, or cash on delivery where offered. For bank transfer orders, we process the order only after payment is received.

6. Delivery

Delivery terms are set out in our Shipping Policy.

7. Refunds and returns

Please inspect your order on delivery. For exchanges, returns or refunds, email us within 7 days with photos, your details, your invoice number and the reason. See our Refund Policy for details.

8. Alcoholic items

Alcohol may be bought and delivered only to persons aged 18 or above. By ordering alcohol you confirm that you meet this requirement. We or our delivery team may ask for ID. We may refuse delivery if the recipient appears under 18, cannot show proof of age, or appears intoxicated. No refund is given if delivery is refused for these reasons.

9. Limitation of liability

To the extent permitted by law, we are not liable for indirect or consequential losses arising from your use of the Website or our products. Nothing in these terms limits any liability that cannot be excluded under Singapore law or any rights you have as a consumer.

10. Governing law

These terms are governed by the laws of Singapore, and the courts of Singapore have jurisdiction over any dispute.

11. Contact us

Lim Soon Poh Trading
20 Bukit Batok Crescent #03-17/18/19, Enterprise Centre Warehouse, Singapore 658080
Tel: (65) 6561 5951 · WhatsApp: (65) 9159 5020
Email: sales@fivegrains.com.sg